Proform 540s 530i 545s 831.294252 Treadmill Left Rear End Cap 199747
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I ordered left end cap for a proform treadmill and they sent right. I reached out to customer service and after a few exchanges they said they sent left and I could mail it back to them if I wanted my money back. It has been a frustrating experience and was not worth dealing with them. I would recommend not using this company. Here is my first email to them and the one I got back:
I ordered a left end cap and the order came in today. It was actually a right end cap that was shipped to me. Am I able to have a left end cap sent to me please?
Please advise on what you mean by "right" and "left"... eg. are you caling "right" "user right" or "front right"?
Only the best,
Yes. we ask user right or user left question because some people don't know this. Example, say I am walking up to the front of the machine.. and establish that based on that point of view that's left and right. and, I order based on that. the order will be wrong because 'left' from the front of machine pov is actually 'user right' which all parts are based directionally, that is, user point of view. Like when you're on the machine. So we ask questions to avoid repeating the issue. Understand?
Awesome service, the parts were excellent and easy to install
Brand new in perfect working order! Haven’t been able to use this machine for years and now I’m on it daily. Thanks so much!
No encontraba la pieza por ningún lado hasta que di con hydra fitness parts. La calidad es excelente (como original), la instalé en una RW200 y todo perfecto. Muy recomendado. El envío a México demoró algo debido al proceso de importación pero valió la espera
Outstanding customer service and very knowledgeable staff
correct part timely delivery.
I diagnosed the treadmill issue because it didn't consistently run, sometimes working and sometimes not. Upon inspection, I discovered a malfunction in the console, causing it to connect and disconnect intermittently. I replaced the faulty console with a used one from the "purple shop," pressed the recalibrate button, and the treadmill started running smoothly. I'm grateful to the purple shop for providing a more affordable solution compared to the expensive new products from the company. Thumbs up!
Only place I found a difficult to source part. Ordered online and they quickly sent the item. Great that they still have these parts available.
Quick shipment and so far working great!
Bought two handrails and fit like a glove on my treadmill. Our handrails had been broken for several months making the treadmill unable to hold the console. Installing the new handrails allowed us to start using the treadmill again.
Console I received was lightly used as advertised and in very good condition. The shipping was much faster than expected and was easy to install. It works great and hopefully will continue to do so.
Great customer service. Part was readily available and price was good. No complaints. Thanks!
purchasing the warranty will save me lots of money as the product has already failed
I couldn't find this part for the model 270, took a chance and ordered this one. It was a little longer but that was not a problem! Good price, my wife's stationary bike is back in action!
Top notch product & service!! Thank You!!