Vision Fitness T9500 Residential Treadmill Display Console Assembly 1000095059
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Model #: TCD9
Serial #: CTM3561108BW00086
Parts: 1000095059 or 1000094781 or 090030 or 090057
Used on the following models:
Premier - T9500 - 2009 - Titanium Silver (TM350 - TM357)
Simple - T9500 - 2009 - Titanium Silver (TM350 - TM355)
Deluxe - T9500 - 2009 - Titanium Silver (TM350 & TM356)
Poor service. Takes for ever to get back to you, then they tell you that you ordered it wrong. The picture showed one idem and I received something else. finally they said I would have to return it. I would have to pay to ship it back plus a restocking fee. I have asked how much the fee would be and now I get this email that says they have fulfilled my order. Be careful if try to get something from them. I will also be letting PayPal know about this since that is the method of payment.
We are in the peak of busy season in pandemic, so yes, just like any other company in this industry it does take longer to get help as we want to avoid other negative comments about long ship times. And yes. you did order the wrong console, while your model number matched it was for the wrong serial code: we write here about this --> https://www.hydrafitnessexchange.com/blog/model-serial-number-importance Furthermore this console weighs 20 pounds and costs $30 one way, much more than you paid in actual shipping. These restocking fees keep us in business and guard us against ill purchases where customers want to return and abandon the repair.
correct part timely delivery.
I diagnosed the treadmill issue because it didn't consistently run, sometimes working and sometimes not. Upon inspection, I discovered a malfunction in the console, causing it to connect and disconnect intermittently. I replaced the faulty console with a used one from the "purple shop," pressed the recalibrate button, and the treadmill started running smoothly. I'm grateful to the purple shop for providing a more affordable solution compared to the expensive new products from the company. Thumbs up!
Only place I found a difficult to source part. Ordered online and they quickly sent the item. Great that they still have these parts available.
Quick shipment and so far working great!
Bought two handrails and fit like a glove on my treadmill. Our handrails had been broken for several months making the treadmill unable to hold the console. Installing the new handrails allowed us to start using the treadmill again.
Console I received was lightly used as advertised and in very good condition. The shipping was much faster than expected and was easy to install. It works great and hopefully will continue to do so.
Great customer service. Part was readily available and price was good. No complaints. Thanks!
purchasing the warranty will save me lots of money as the product has already failed
I couldn't find this part for the model 270, took a chance and ordered this one. It was a little longer but that was not a problem! Good price, my wife's stationary bike is back in action!
Top notch product & service!! Thank You!!
They shipped the parts quickly and refunded me for a damaged part. Very professional and great customer service.
Thought I was going to have to junk my track, but new board worked like a charm. Great resource!
The service was great, and I was SO impressed with the speedy and very kind delivery process. Julian and the delivery team were so great to work with. The machine is in decent condition. Am well pleased!
Great service and fast delivery .